Terms and Conditions of Membership

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SERVING CANADA


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THE CHEF ALLIANCE


Terms and Conditions of Membership will be updated on this page from time to time.  Members will be notified of changes in member newsletters but Members should also check periodically for updates and changes to the Terms of Membership.  If you have any questions or require any additional information, please contact The Chef Alliance.  


TERMS AND CONDITIONS OF MEMBERSHIP - UPDATED April 1 2021

The updates contained within this page are effective immediately for new members.  By continuing Membership after July 1st 20‍20, existing members are agreeing to the updated Membership Agreement.  If you do not agree, you can choose to cancel your Membership and close your account before these terms become effective.


MEMBERSHIP TERM

“Term” is the period of membership until June 30th.
“Renewal” is the period of Membership for the upcoming Term.
“Year” relates to the period of Membership for Classic and Classic Plus Memberships.
“Term” relates to the period of Membership for Silver, Gold and Platinum Memberships.
“Cancellation Notice” is a written notice sent to a Success Manager by email informing them of the Member’s request to cancel their Membership at the end of the current Term.  In order to be effective, a confirmation of the Cancellation must be sent by a Success Manager and received by the Member.


Classic and Classic Plus Membership is for the period of one year from the start of the Membership.  Renewals occur automatically for one year on the anniversary date (“Anniversary”) unless a Cancellation Notice is received 10 business days prior to the end of the Year.  Memberships cancelled before the Renewal and with less than 10 days’ notice will incur a $50 Cancellation Fee; Memberships not honoured or cancelled after the Anniversary will be responsible for the full amount owing for the Renewal.


Silver, Gold & Platinum Membership is for the period from the date of the application or an alternative start date requested by the Applicant and approved by The Chef Alliance prior to initiating Membership, until the upcoming June 30th.  Renewals occur automatically for one year, from July 1st to June 30th unless a Cancellation Notice is received by May 31st of the Term at the end of which the Member wishes to cancel the Membership. Memberships cancelled before the Renewal and after May 31st will incur a $100 Cancellation Fee; Memberships not honoured or cancelled after the start of the new Term will be responsible for the full amount owing for the Renewal.


Short-Term Membership is for a period less than the current Term, typically for a 1- to 6-month period, are exempted from automatic renewals and will terminate upon their pre-set expiry date.  Short Term memberships may be extended for a fee if the extension is requested, confirmed and paid for at least 3 business days prior to the pre-set expiry date.  Extension requests received with less than 3 business days’ notice or after the expiry date may be subject to additional fees and/or higher rates.


MEMEBERSHIP PAYMENT(S)

Pricing for Membership and additional options are quoted in Canadian $ and are subject to applicable taxes.  Rates may change upon Renewal with 15 days’ notice sent by member newsletter; it is the responsibility of all Members to ensure that they are subscribed to newsletters for the duration of their Membership.  Membership fees may be paid on a payment plan as set out by a Success Manager.  Payment for Supplemental Members and additional insurance options will be processed in a lump sum when added or on the 1st day of the current and subsequent Renewal Terms.  Fees may be made by E-transfer or by pre-authorised credit card payment.  Members paying by E-transfer may receive a discount as set out by a Success Manager.


Upgrades of Additions to Membership Plans: Members may change the Membership payment plan for the current Term or subsequent Renewals, upgrade the Membership Plan or add insurance options at any time throughout the Year or Term.  Changes must be made in writing to a Success Manager who will provide options, payment schedules and instalment amounts.  Upgrades require 1 business day notice.


Downgrades or Removal of Additional Options from Membership Plans: Downgrading Membership Plans or removing additional options selected by the Member cannot occur during the Term.  Changes must be made in writing to a Success Manager who will provide options, payment schedules and instalment amounts.  Downgrade requests for upcoming Renewal must be submitted by May 31st of the current Term.


Members authorize the following payments to be charged to the credit card provided at any time throughout their Term(s).
- Membership instalments, fees, outstanding account balances and interest unless the Member has arranged to pay these by e-transfer
- A charge of $50 for each payment not honoured
- Interest accruing on any outstanding balances at 2% per month (24% per annum)
- Authorized charges to the Member’s account at any time throughout the Term, such as upgrades, additional options etc.
- Repayment of all discounts applied to the account should the account go into default for late- or non-payment of Membership fees)​


APPLICATION AND DIGITAL SIGNATURES

Prospective and current Members may complete all Membership documentation digitally and include an electronic signature, then save the document, attach it to an email and submit along with any other required/relevant documents to a Success Manager. Alternatively, Prospective and current Members may print the document, complete it, scan it and attach it to an email and submit along with any other required/relevant documents to a Success Manager. The Chef Alliance will treat documents submitted with electronic signatures and scanned documents as being originally signed documents; these will have the same legal effect as if the Member had signed it with an original signature.


CANCELLATION  OR TERMINATION OF MEMBERSHIP AND REFUND POLICY
Members are responsible for any remaining account balances, fees and interest that may accrue if Membership is cancelled or terminated.  Failure to pay will result in the file being sent to Collections.  Refunds will not be provided for any portion of the Membership or member benefits not used or as a result of:
- a cancellation of Membership by the Member
- termination of Membership by The Chef Alliance for non-payment of Membership fees
- termination of Membership by The Chef Alliance for providing services that fall outside the program outlined below, unless provided with written consent by The Chef Alliance
- termination of Membership by The Chef Alliance for conduct contrary to our Code of Conduct.


MEMBER BENEFITS PROGRAM ("PROGRAM")
Membership in The Chef Alliance includes a range of benefits.  The Chef Alliance never sells Members' personal information to third parties; however, as a Member, you authorise The Chef Alliance to release only the relevant contact information to our Member Benefit Partners ("Partners") in order for you to access the member benefits included in your Membership.  Questions relating to the Program should be emailed to your Success Manager.

Classic Membership packages include Core Member Benefits only.
Classic Plus packages include Core and Premier Member Benefits with the exception of liability insurance.
Short Term Membership packages include Core Member Benefits and liability insurance.
Silver, Gold and Platinum Membership packages include Core and Premier Member Benefits and liability insurance.

1. Liability Insurance
Group Liability Insurance is included in most membership packages and covers general business operations.  It is considered comprehensive business insurance, though it does not cover all risks that a business may face.  It provides coverage to a business for bodily injury, personal injury, and property damage caused by your business operations, products, or injury that occurs on the business's premises.  Members acknowledge that the wording of the Policy will supersede information provided by a Success manager or on websites operated by The Chef Alliance. It includes the following services in Canada:
- Personal and Private Chef services for events up to 25 people
- Catering services up to 25 people (larger events may be provided with the addition of Large Event Coverage ("LEC")
- Cooking lessons (in person and virtually) for up to 25 people
- artisan or small batches food products sold directly by the Member to the consumer, including sales at farmers markets and local events (these should be added to your certificate of insurance as Additional Insureds)
- menu planning, meal prep, meal kit and prepared meal services selling directly to consumers

The Liability Insurance provided in the Program has limitations. Policy wording may be found here; Members acknowledge that they have read and understood the provisions and limitations of the policy. Members accept responsibility to adhere to the limitations of the liability insurance offered in the Program.  Members understand that claims for products, services or sales that fall outside the Program may not be honoured.  Members acknowledge that if they operate their business from home, rent or own a business location or use their vehicle for business purposes that they must consult an independent insurance agent to determine if any other insurance products are necessary. Members who sell to retailers, restaurants or other third-party vendors acknowledge that this is not included in our Program and insurance claims will not be honoured; Members must consult an independent insurance agent to determine if any other insurance products are necessary. 

For example, the policy does not cover:
- the purchase for or the sale of alcohol or cannabis to clients and the pouring of alcohol at events or the inclusion of cannabis in food or 'edibles' served to clients (The inclusion of alcohol as an ingredient is acceptable provided that the alcohol has been 'burned off'.  The inclusion of cannabis in food or drink products as part of a demonstration cooking lesson provided that the end products are not consumed)
- the sale of food products in restaurants, retail stores or other third-party sales
- events over 25 people unless LEC has been added to the membership
- international sales or services
- consulting businesses requiring errors and omissions insurance
- businesses with gross annual sales over CAD $80,000

2. Member Benefits Portal ("Portal") - Tentative Launch Date: June 1st 2021
In order for Members and Supplemental Members to access the Portal, a Date of Birth is required to ensure that each profile is unique.  The Chef Alliance is not responsible for Members not being able to access the Portal if required information is not provided.  Membership Benefits are subject to change without notice.

INDEMENITY
Members shall defend, indemnify and hold harmless The Chef Alliance and its officers, directors, employees, agents, licensees, associates, legal counsel and other representatives, successors and assigns (the “Indemnified Party”), from and against all manner of losses, costs (including legal costs on a substantial indemnity basis), damages, expenses, liabilities, judgments, fines, penalties, actions, causes of actions, claims and demands whatsoever (each a “Claim” and collectively, “Claims”), foreseen or unforeseen, sustained, incurred or suffered by the Indemnified Party, which are, directly or indirectly, or in any way or in any manner whatsoever, the result of, caused by, relate to or arise from any intentional, wrongful or negligent act or omission of the Member and any of its officers, directors, employees, agents, legal counsel and other persons or representatives for whom it is legally responsible in the performance of any of the duties and obligations of the Member under the Membership Agreement or otherwise.



​THE CHEF ALLIANCE - MEMBER CODE OF CONDUCT


As a Member of The Chef Alliance, I personally accept this Code of Conduct and will support and promote these principles equally to any group with which I am affiliated, or which represents my business and the foodservice industry.

ARTICLE 1: As a Member, I will strive to put my customers and clients as my top priority and will operate my foodservice business with all appropriate licensing, adhering to applicable laws regarding health and safety standards and maintaining liability insurance.

ARTICLE 2: I will strive to take my business along a path of excellence and maintain the highest level of professionalism and decorum in all communications with my customers and clients, suppliers and industry peers and professionals, giving thoughtful regard to the reputation and dignity of The Chef Alliance of which I am a Member.

ARTICLE 3: As a Member, I will respect the privacy of my customers and clients and I will never sell or share my their personal information without their express and explicit permission.

ARTICLE 4: As a Member, I will maintain the highest regard and care for the health, property and safety of my customers, clients, suppliers and other industry contacts and will endeavour not to engage in any activity that will adversely affect them without their knowledge and consent.


ARTICLE 5: As a Member, I will strive to expand and advance my knowledge of food, food processes and the foodservice industry for the benefit of my business, my customers and clients, The Chef Alliance and the foodservice industry as a whole.